Q : How much is shipping?

A : Shipping is calculated based on weight. International shipping starts at $12.50 + $0.2 for each added pin. 

————

Q : When will I get my order?

A : International shipping should expect pins to arrive 2-3weeks after shipment but please keep in mind, it may vary depending on location and time it takes for the post office to ship out the packages. 

Asian countries will take approximately 2-3 weeks meanwhile Europe and Other Countries might take 4-5 weeks, it has at times taken up to 1-2months to arrive so please be patient with the post ♡

Pre-order  items will not ship until the time period stated in the product description.

————

Q : Are all orders trackable?

A : All orders do not have a tracking number unless you added “TRACKED SHIPPING” into your card and please consider to do so as I want your package to reach you safely!

————

Q : My tracking number has stopped updating. Is my package lost?

A : Different countries handle the tracking numbers differently, and it can vary on a package by package basis. Most of the time, the tracking number for standard shipping will stop updating once the package has left Malaysia or is received by your county’s post system, because it is the prerogative of the destination’s postal system whether or not to enter the tracking number into their system. But please don’t worry much as it is most likely in transit.

If your package does not arrive after 8 weeks of the ship date, please send an email to [email protected] with your 4 digit order number and I will assist you.

— — — —

Q : Can you combine my shipping if I place multiple orders?

A : Yes! Include a note at checkout with previous order numbers and request combined shipping. Alternatively, email me at s[email protected] as soon as possible with your 4 digit order numbers. If your orders have already shipped, they can't be combined, so please be prompt with requests for combined shipping.

————

Q : If I order an in-stock item with a preorder item, when will my items ship?

A : Orders containing preorder items will not ship until all items are available to ship. If you need your in-stock items sooner, please purchase them separately.

————

Q : I accidentally entered the wrong address for my order. What do I do?

A : Please email me at [email protected] as soon as possible with your 4 digit order numbers and the correct shipping address. If the order has not shipped, I can change the address. 

If the order has shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses provided by the buyer and no refunds will be issued.  

If the order is returned to me in good condition, you may purchase additional shipping and have your order reshipped, or you may receive a refund minus the cost of shipping.

————

 Q : Do you offer cancellations, returns, or exchanges?

A : All sales are final and I do not offer cancellations, returns, or exchanges. Please read each listing carefully before purchasing. If there is a problem with your order, please email me at s[email protected] as soon as possible with your concern so I can assist you. For payments via PayPal, in the event that a refund is granted, the refund will have the PayPal fee deducted from your total refund.

————

Q : I accidentally ordered the wrong item / duplicate items by mistake. Can you substitute a different item for me?

A : For record-keeping accuracy, I cannot offer substitutions for any items in your order. However, if you mistakenly order duplicate items, let me know. I can refund you for them so you only receive the quantity you intended to purchase.

————

Q : Do you use a grading scale for pins?

A : I sort through my inventory to send the best quality pins possible. However, pins may contain minor cosmetic imperfections since they are handmade. If the issue is major, please send me a photo and we will sort out the issue.